Please contact us by email with your event type, preferred date, location, guest estimate, overall budget and any initial ideas you have.

We work on private events, brand activations, launches, pop-ups, event booths, celebrations and customised concepts.

We require at least three months’ notice for private events.

Projects requested with less than three months’ notice may be possible, subject to availability, but a short-notice premium fee will apply.

No. We do not begin mood boards, concepts, strategies, layouts, renders or proposals until the initial project deposit has been received.

This protects the time, creativity and planning that go into developing a custom event concept for you.

The initial project deposit is 30% of the estimated total project budget. It is required before we begin developing your event concept and is strictly non-refundable.

The initial stage involves research, strategy, creative direction, mood boards, concept development and planning based on your event needs.

This work is created specifically for your project. It cannot be reused or transferred to another client.

Your budget directly affects the scale, materials, level of detail, venue options, suppliers and overall creativity that can be included in your event.

Please be transparent about your maximum available budget from the beginning. We will create the best possible concept within it.

We will always aim to make your event feel thoughtful and well-executed within the budget provided. However, a smaller budget may mean a more basic design, fewer custom elements or more cost-effective materials.

A more elaborate result requires a higher budget.

Yes, but any material change to the confirmed budget may require us to revise the concept, design, materials, layout or supplier plan.

Additional design work, re-quoting or revisions caused by a budget change may involve extra fees and may affect the project timeline.

We will develop initial creative directions, mood boards and strategies for you to review. You will then select the direction you would like us to develop further.

Once a concept has been selected and we begin developing the detailed layout, event design and execution plan, changing to a completely different idea means restarting the creative process.

A new concept direction will require an additional concept and design fee.

Of course. Our role is to recommend strategies and creative directions based on your goals, budget and event type. You are always free to approve, reject or request changes before final approval.

Once you approve a concept, layout, design or material, it becomes the agreed direction for the project.

We are not responsible for a change of mind after final approval. You will be given the opportunity to review and approve the concept, layout, materials, renders and relevant samples throughout the project.

Once approved, changes may require additional fees, revised timelines and new written approval.

Private event payments are structured as follows:

• 30% initial project deposit before any work begins
• 60% once the final concept and design have been approved, before production and execution begin
• 10% no later than 24 hours before the event setup or installation

No. The initial 30% project deposit is strictly non-refundable.

We cannot begin production, supplier bookings, purchasing, fabrication or execution until the 60% payment has been received.

Delays in payment may affect your project timeline, supplier availability and final event execution.

If the remaining balance is not received at least 24 hours before setup, Social Events will not attend the venue or begin installation.

Full payment must be received before event execution.

Not always. Venue rental, permits, third-party suppliers, catering, entertainment, production, furniture hire, printing and other external costs are quoted separately unless clearly listed as included in your proposal.

Our service fee covers the services stated in your approved quotation, such as strategy, concept development, brand campaign, event design, management and execution coordination.

Payments for work already completed, creative development, reserved dates, supplier commitments, purchased materials and production are non-refundable.

Any external supplier or venue costs will follow the cancellation terms of that third party.

Renders are visual representations designed to communicate the agreed concept, layout, colours and overall direction.

Final execution will follow the approved design as closely as possible. Minor variations may occur due to venue conditions, production methods, material availability, lighting or third-party supplier requirements.

Where relevant, we will provide physical samples, colour references or material samples for your approval.

Once you approve a sample, it becomes the agreed reference for the final execution.

We execute according to the approved concept, sample and material reference. If you have approved the physical sample or material, we will use that approval as the quality and finishing standard for the project.

Yes. You may book a design-only service that includes the agreed concept, layout, renderings, dimensions and relevant design files.

This does not include production, installation or event execution unless stated in your quotation.

If you choose to use another contractor, supplier or production team, Social Events is not responsible for their quality, delays, sizing, materials, finishing, installation or failure to follow our design.

We are only responsible for execution when Social Events is contracted to manage and execute the project.

All concepts, mood boards, strategies, layouts, renders and creative work remain the intellectual property of Social Events unless a separate design-only package or written usage agreement states otherwise.

Our designs may not be shared, copied, reproduced or given to another contractor without written permission.

You are responsible for providing accurate venue plans, dimensions, measurements and technical information when these are supplied by you or your venue.

Social Events is not responsible for errors in designs, sizing, production or layout caused by inaccurate information provided to us.

No. Unless specifically quoted as a purchase, all furniture, structures, props, signage, décor and event elements provided by Social Events are rented for the event only and remain our property.

Event items are designed for temporary event use. To make creative events achievable within a practical budget, we may use materials intended for one-time or short-term installation rather than long-term home or retail use.

Yes, but this must be requested before production begins.

If you would like to keep items after the event, we will quote them separately using materials and production methods suitable for long-term use. This will involve a higher cost than temporary event-use items.

Branding may be designed specifically for temporary event use and may form part of the rented setup. Any items you wish to keep must be agreed and quoted in advance.

Yes. We can recommend suitable venues based on your event goals, budget, expected guests and concept. You may also request a specific venue for us to explore.

Venue rental is separate from Social Events’ service fee unless it is clearly stated as included in your quotation.

Social Events works with selected internal contractors and trusted partners. We use the teams and suppliers we believe are best suited to deliver the project properly.

Our contractor and supplier details are confidential and are not shared with clients.

Yes, where relevant to your event strategy, we can help identify and arrange suitable collaborations or introductions.

However, agreements, payments, legal obligations and commercial terms between you and any third party remain your responsibility unless otherwise agreed in writing.

No. We may recommend or introduce potential collaborators based on the event strategy, but Social Events is not legally responsible for disputes, failed agreements, payments, deliverables or other issues between you and that third party.

If a venue, exhibition organiser or other third party does not give us access at the agreed time, this may affect setup, finishing and installation.

Social Events is not responsible for incomplete work, delays, damage or changes caused by late access, restricted access, venue rules, third-party delays or circumstances outside our control.

We will always work to find the best available solution. However, supplier availability, imported materials, venue restrictions and third-party services are outside our direct control.

If a substitution or adjustment is necessary, we will aim to maintain the approved concept and quality as closely as possible.

No. Social Events is an event strategy, design and execution company. We do not guarantee sales, footfall, customer conversion, revenue, media coverage or a specific commercial result.

We can recommend strategies that support visibility and engagement, but the final outcome also depends on the product or service, pricing, marketing, sales team, customer experience and audience response.

Your quotation, budget, concept, design, samples and project stages are shared for approval throughout the process.

Once these elements have been approved and delivered according to the agreed scope, a later change of opinion or influence from others does not create a right to compensation, refund or discount.

No. Our fees reflect the agreed scope, planning, strategy, creative work, management, production coordination and execution required for your specific event.

We recommend making your decision before approving the proposal and beginning the project.

All project communication must be kept by email.

We do not manage client enquiries through WhatsApp, Instagram direct messages, personal phone numbers or unscheduled calls.

Private events involve detailed approvals, budgets, timelines and responsibilities. Keeping communication by email ensures that all decisions, approvals and changes are clear, organised and documented for both sides.

No. Personal calls and direct messages are not used for project communication. Please email us, and the relevant team member will respond through the proper channel.

Where a meeting is required, it will be held virtually and scheduled in advance.

Meetings may be recorded or AI-noted for accurate meeting notes. A written summary of key decisions and actions may be shared afterwards for clarity.

The number of meetings is determined by the size and complexity of your project. This will be set by Social Events as part of your project plan.

Additional meetings or changes outside the agreed scope may be subject to additional fees.

No. At the beginning of the project, you will receive a project roadmap with key stages, deadlines, approval points and expected updates.

We will communicate when an approval, decision or client action is needed. Continuous updates outside the agreed project plan are not included.

WhatsApp may be used for one-way reminders, announcements or operational notifications. It is not monitored for project enquiries, approvals or replies.

Please email us for any question, change or request.

No. Clients, guests and unauthorised team members are not permitted to be present during production, installation or event setup.

You will be invited to view the event once the setup has been completed and the Social Events team confirms that it is ready.

Event setup requires focus, coordination, safety and a clear working timeline. Unplanned visits, repeated questions, stress, interference or additional people in the working area can distract the team and affect the quality and timing of the final setup.

By allowing our team to work without interruption, you are giving us the best opportunity to execute the approved event properly.

If there is any important issue, change or concern that requires your decision, Social Events will contact you directly by email or through the agreed project communication channel.

If you do not hear from us, please trust that the team is managing the setup according to the approved plan.

Yes. Social Events has the right to ask the client, their guests, staff, suppliers or any unauthorised person to leave the production or setup area if their presence affects the team’s focus, safety, workflow or event timeline.

If a client, guest or representative delays, distracts, interferes with or prevents our team from carrying out the agreed work, Social Events will not be responsible for resulting delays, incomplete work, changes to the final setup or reduced finishing time.

Any impact on the event caused by this interference will be the responsibility of the client.

Last-minute changes during setup are not guaranteed and may not be possible. Any approved last-minute change may involve additional charges, affect the timeline or require elements of the original design to be removed or adjusted.

We will notify you once the setup is complete and ready for your viewing. Please arrive at the agreed handover time so the event can begin smoothly.

You may request to postpone your event once. The 30% initial project deposit is non-refundable, but it may be held as a credit towards one new event date within six months of the original booking date.

The new date is subject to Social Events’ availability.

If a new event date is not confirmed within six months, the initial project deposit will expire.

It will not be refunded, transferred to another person, converted into store credit or carried forward beyond this period.

No. The six-month credit is offered for one postponement only. Any further postponement, cancellation or change of project will require a new booking and a new initial project deposit.

Not necessarily. Prices, venue costs, supplier rates, material availability and production costs may change over time.

Your postponed event will be re-quoted based on the new date, current costs and the final scope of work. Any work already completed, materials purchased or supplier commitments made before postponement remain non-refundable.

Project timelines depend on receiving your payments by the agreed deadlines. If payment is delayed, Social Events cannot guarantee that the project, production or installation will be completed in time for your original event date.

We will assess what is realistically possible once payment is received. Depending on the remaining time, Social Events may:

• require the event date to be moved;
• offer a faster production option at an additional short-notice or rush fee; or
• adjust the scope based on what can realistically be produced and installed on time.

If suppliers, contractors or production teams cannot accept the work within the remaining timeline, the event date must be postponed.

This is a postponement caused by delayed payment, not a cancellation by Social Events. No refund, credit or compensation will be provided.

No. The project remains active, but its timeline and event date may need to change. Your payments and deposit remain subject to the agreed payment and postponement policies.

Yes. Any additional production, supplier, delivery or installation costs caused by late payment will be charged to the client before work begins.

All approvals must be given in writing by email. This includes approval of the budget, concept, mood board, layout, render, colours, materials, samples, scope, timeline and final changes.

Verbal discussions, calls, Instagram messages and WhatsApp messages are not considered final approval unless they are confirmed by email.

Only the client or a person formally authorised by the client in writing may approve changes, costs, designs or project decisions.

Social Events is not responsible for conflicting instructions received from family members, staff, business partners, friends or other representatives who are not the authorised decision-maker.

Once a stage is approved, Social Events may move forward with production, bookings, purchasing or execution. Changes requested after approval may involve additional fees, material loss, supplier charges and timeline changes.

No. Your quotation will state the number of revisions included in your project. Any additional revision, major change, new concept direction or change after approval will be quoted separately.

A major change includes changing the approved concept, colour direction, event layout, guest capacity, location, date, material, structure, event purpose, brand direction or production scope.

Major changes may require the project to be re-quoted and rescheduled.

Once setup is complete, Social Events will invite you for the agreed handover or final viewing. You must review the event against the approved scope at that time and raise any immediate concern before the event begins.

Any concern must be raised by email within [24 hours] of the event ending, with clear photos, videos and details of the specific issue.

Social Events must be given a reasonable opportunity to inspect and, where appropriate, correct an issue before any claim for compensation is considered.

No. Personal expectations that were not included in the approved proposal, written scope, render, sample or quotation are not part of the agreed service.

Social Events delivers according to the written and approved project scope.

You are responsible for providing accurate event details, venue plans, measurements, guest numbers, brand assets, logos, text, approvals, deadlines and any other information requested for the project.

Delays or errors in this information may affect the event timeline, design or final execution.

If required information, approval or payment is delayed, Social Events may need to adjust the timeline, reduce the scope, apply a rush fee or postpone the event date.

Social Events is not responsible for delays caused by late client communication, late approvals, late payment or inaccurate information.

Unless specifically included in your written scope, you are responsible for obtaining all permits, licences, venue approvals, legal permissions and insurance required for your event, guests, products and activities.

No. Venue approval, authority approval and permit approval remain subject to the relevant venue, government body or third party. Social Events cannot guarantee approval where the final decision is outside our control.

Yes. You are responsible for the conduct, safety, actions and requirements of your guests, staff, personal suppliers and representatives.

Any damage, delay, disruption, additional cleaning, security cost or venue charge caused by them will be your responsibility.

Third-party costs such as venue rental, supplier fees, materials, printing, transport, labour, permits and production may change before booking or production is confirmed.

If a cost changes outside Social Events’ control, we will notify you and provide the available options before proceeding.

We will aim to offer the closest suitable alternative while maintaining the approved concept as closely as possible. Exact materials, colours or supplier items cannot always be guaranteed if they become unavailable.

Social Events is not responsible for delays, changes, reduced access, postponement or cancellation caused by circumstances outside our reasonable control, including weather, venue restrictions, government requirements, transport disruption, supplier failure, emergencies or force majeure events.

No. Any marketing, influencer outreach, collaboration or media support is intended to support the overall event strategy. Individual posts, guest attendance, footfall, sales, reach, press coverage and business results are never guaranteed.

Only the services, items and deliverables specifically listed in your approved proposal and quotation are included in your booking.

Anything not stated in writing is excluded unless added through a written variation or updated quotation.

Yes, but any additional service, item, supplier, production requirement or change of direction must be approved in writing and may require an additional payment before work begins.

No. The final signed agreement, approved quotation and written email confirmations form the basis of the project.

Both parties agree to first try to resolve any concern in writing and in good faith. Any unresolved dispute will be handled according to the governing-law and dispute-resolution terms stated in the signed project agreement.

Yes, selected private events may be eligible for a paid marketing add-on through Social Events’ own approved channels.

This may include an invitation shared through our email list, social media or other suitable channels, depending on the event and audience fit.

No. Our client and community database is private and will never be sold, shared, transferred or provided to another business or client.

Social Events may send an invitation on your behalf where appropriate, but all communication remains managed by Social Events.

No. Paid promotion covers the marketing activity itself. It does not guarantee attendance, RSVPs, footfall, sales, media coverage or customer conversion.